Question 1

What services do you offer as part of your flat-rate property management package?

Accepted Answer

We offer comprehensive property management services, including tenant screening, lease preparation, rent collection, basic property maintenance coordination, financial reporting, and eviction assistance.

Question 2

How does your flat-rate pricing work?

Accepted Answer

Our flat-rate pricing structure means you pay a fixed monthly fee for our property management services, regardless of the size or value of your property. There are no hidden fees or surprises.

Question 3

Do you charge any additional fees apart from the flat rate?

Accepted Answer

Here are all our fees!
Lease Extension Fee: $149.00
One-time Onboarding Fee: $149.00 (due at signing)
Service of Process (when required for applicable documents): $89 per document.
Eviction Coordination: $65 per hour
Tenant Placement: $1,249.00 (Due once a lease is signed)

The convenience doesn't stop there – you can easily pay for all of these services with your credit card, allowing you to earn points while taking care of your property management needs. Just give us the green light, and we'll set it up for you!

Question 4

How do you handle tenant screening?

Accepted Answer

We conduct thorough tenant screenings, including credit checks, background checks, eviction checks, employment verification, and rental history checks, to ensure that we place reliable and responsible tenants in your property.

Question 5

What happens if a tenant needs maintenance or repairs?

Accepted Answer

Tenants can submit maintenance requests through our online portal or contact our dedicated maintenance team directly. We promptly address all maintenance issues to ensure your property remains in good condition.

Question 6

How do you handle rent collection?

Accepted Answer

We handle rent collection on your behalf, offering multiple convenient payment options for tenants. We enforce rent collection policies consistently and follow up promptly on any late payments.

We ensure prompt transfer of your rental funds, typically within two business days of clearance from our accounts.

Question 7

How often do you conduct property inspections?

Accepted Answer

We conduct thorough property inspections at both tenant move-in and move-out stages. Additionally, we offer basic interior inspections for a nominal fee of $249. Should you desire more comprehensive inspections by trade professionals, such as for roofing, HVAC, drainage, and other specialized areas, we can readily arrange these upon your request. Rest assured, we'll furnish you with a detailed estimate beforehand for your peace of mind.

Question 8

What financial reporting do you provide to property owners?

Accepted Answer

We provide detailed monthly financial reports, including income and expense statements, rent roll summaries, and any relevant documentation related to your property's financial performance.

At the end of each month, you'll receive a comprehensive rental property owner report. Moreover, you'll have instant access to a diverse range of reports through your personalized property owner portal for added convenience and transparency.

Question 9

How do you handle evictions, if necessary?

Accepted Answer

In the unfortunate event that eviction becomes necessary, we coordinate the entire eviction process in accordance with local laws and regulations. Our goal is to resolve disputes efficiently while protecting your interests as the property owner. We charge $65 per hour to cordinate the eviction process.  We offer you a curated selection of attorneys to choose from, ensuring you have expert guidance through the process. You'll directly engage and pay the attorney of your choice, without any markups from Flatmint. Alternatively, if you already have a trusted attorney in mind, you're more than welcome to work with them. Your satisfaction and comfort are our priority.

Question 10

What sets your flat-rate property management services apart from other management companies?

Accepted Answer

Our flat-rate pricing, combined with our commitment to exceptional service and transparency, sets us apart from other property management companies. We prioritize communication, reliability, and integrity in everything we do.