Understanding Flatmint’s Tenant Communication Standards

In property management, clear and timely communication is one of the biggest drivers of tenant satisfaction—and ultimately, lease renewals and lower turnover. At Flatmint, we prioritize communication because it strengthens trust, reduces misunderstandings, and keeps your rental running smoothly.

Here’s what our communication standards look like in action.

📞 Prompt Responses

We treat tenant inquiries with urgency and professionalism. Whether it’s a maintenance request or a lease question, our team:

• Acknowledges all messages within 1 business day

• Uses email, text, or phone depending on urgency and preference

• Keeps detailed records to ensure accountability and follow-through

  
  

📆 Clear Expectations

From move-in to move-out, we set clear expectations through:

• Welcome emails and move-in checklists

• Lease summaries with key dates and terms

• Proactive notices for inspections, maintenance, or policy updates

When tenants understand what to expect, they’re more likely to take care of the home and comply with lease terms.

🤝 Respectful, Professional Tone

We know it’s not just about speed—it’s about tone. Flatmint communicates in a way that is:

• Respectful, even in tough situations

• Solutions-focused

• Aligned with Fair Housing standards and best practices

This helps tenants feel heard, reduces friction, and supports long-term retention.

💼 Benefits for Property Owners

Our communication standards mean fewer escalations, faster resolutions, and more consistent experiences across your portfolio. You don’t have to manage tenant emails or chase down issues—we’ve got it covered.