How Flatmint Handles Emergency Maintenance Calls

Emergencies can happen at any time—nights, weekends, holidays. The real question is: who answers the phone when they do?

At Flatmint, we manage emergency maintenance so you don’t have to. Here’s how we protect your tenants and your investment 24/7:

Tenants can reach us anytime with urgent issues like flooding, no heat, or electrical failures.

We work with trusted, licensed professionals who are on call to respond quickly and resolve the issue properly.

Every emergency is logged, photographed (when applicable), and added to your owner portal for transparency and records.

We alert you when emergencies arise and follow up with a summary of the situation, cost, and resolution steps.

Some emergency issues can lead to legal liability if not addressed promptly. We act quickly to keep your property compliant and safe.

No more late-night tenant calls. No more scrambling for help. Just proactive, professional support—whenever it’s needed.

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